Privacy Policy
Last updated: September 26, 2025
This Privacy Policy describes how Xelonivario ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website and online education platform available at xelonivario.com (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a course, contact us, or otherwise interact with the Service. This may include:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier |
| Contact Data | Email address, phone number, mailing address |
| Account Data | Password (stored in hashed form), account preferences |
| Payment Data | Billing address, payment card details (processed via third-party payment processors) |
| Profile Data | Educational background, learning goals, profile photo |
| Communications | Messages sent to our support team, feedback, survey responses |
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage data, including:
| Data Type | Details |
|---|---|
| Log Data | IP address, browser type and version, pages visited, time and date of visits, time spent on pages |
| Device Data | Device type, operating system, unique device identifiers |
| Usage Data | Course progress, video playback activity, quiz attempts, feature interactions |
| Cookies and Trackers | Session cookies, persistent cookies, pixel tags, and similar tracking technologies |
| Location Data | General geographic location derived from IP address |
1.3 Information From Third Parties
We may receive information about you from third-party services, such as social login providers (if you choose to authenticate via a third-party account), analytics partners, and advertising networks. We combine this information with data we collect directly from you where permitted.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Providing the Service | Creating and managing your account, delivering course content, processing transactions |
| Personalisation | Tailoring content recommendations, learning paths, and platform experience to your preferences |
| Communications | Sending transactional emails, course updates, support responses, and platform announcements |
| Marketing | Sending promotional materials about new courses and features, subject to your preferences |
| Analytics and Improvement | Understanding how users interact with the Service to improve functionality and content |
| Safety and Security | Detecting fraud, abuse, and unauthorised access; enforcing our Terms of Service |
| Legal Compliance | Fulfilling legal obligations, responding to lawful requests from authorities |
We process your personal information only where we have a valid legal basis to do so, including your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests where these are not overridden by your rights.
3. Cookies and Tracking Technologies
3.1 What Cookies We Use
We use cookies and similar tracking technologies to operate and improve the Service. The types of cookies we use include:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Service to function; cannot be disabled |
| Performance | Collect anonymised data about how visitors use the Service |
| Functional | Remember your preferences and settings |
| Targeting / Advertising | Deliver relevant advertisements and track campaign effectiveness |
3.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will obtain your consent before placing non-essential cookies.
4. Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
| Recipient | Reason for Sharing |
|---|---|
| Service Providers | Third parties that perform services on our behalf (e.g., hosting, payment processing, email delivery, analytics) |
| Course Instructors | Sharing necessary progress and enrollment data to facilitate the learning relationship |
| Business Partners | Where you have consented to receive offers or information from our vetted partners |
| Legal Authorities | Where required by law, court order, or governmental regulation |
| Business Transfers | In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations |
| Protection of Rights | To enforce our agreements, protect the rights of users, or prevent fraud and illegal activity |
All third-party service providers are required to process your information only as instructed by us and in accordance with this Privacy Policy and applicable data protection laws.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
When your information is no longer required, we will securely delete or anonymise it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate your information from further processing until deletion is possible.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include encryption of data in transit using TLS, access controls, regular security reviews, and staff training.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Rectification | Request correction of inaccurate or incomplete information |
| Erasure | Request deletion of your personal information, subject to certain exceptions |
| Restriction | Request that we restrict processing of your information in certain circumstances |
| Portability | Receive your information in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing |
| Withdraw Consent | Withdraw consent at any time where processing is based on consent |
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
8. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where we transfer personal information across borders, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.
10. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content, privacy practices, or policies of third-party services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you a notification via email or through the Service.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Xelonivario
Shop 5 Swapo Rd
Durban North
Durban, 4051
South Africa
Email: info@xelonivario.com
Phone: +27 82 556 6325
Viber: +27 82 556 6325
Website: xelonivario.com